Money comes first.ĮDITED: I'm downgrading my review because the response from customer service has been horrible. I cannot in good conscience ever ever recommend Canva. A far greater alternative - Adobe Express - perfect for beginners with more options, less money and outstanding customer service. Fortunately, I have found an alternative. As an example, I have attached 69 messages exchanged over the last 4 plus weeks, most of which have come from me seeking an update and/or a resolution.ĭeadlines have come and gone because of this unprofessional and unresponsive process. Almost 5 weeks later - nothing.Ĥ months into being forced into an annual plan for an app which is now worthless to me. Response from support is spotty at best and when I finally get a response I am told to "rest assured our team is working to get to the bottom of your issue. It is now almost 5 weeks with no resolve. It took forever, as most Canva users will attest, to get connected to a support team. My account was restored 3) I discovered that despite paying for pro features, I was unable to access most of the features available including video, audio and background. I was incapacitated during the period Canva says I created the fraudulent account making it impossible for me to have done so. I was willing to overlook it until now 2) I was accused of creating a fraudulent account in connection with my original account and was suspended. 1) I was switched from a monthly plan to an annual plan without my consent. I have been using Canva for at least 5 years. that's fine Canva but you are actually having your support staff GASLIGHT your paying customers and that's disgusting, unethical, and frankly you should be ashamed of yourselves. Steve Wonder would be able to immediately understand the issue its that obvious.Ĭlearly they would rather waste my time, their own time, and everything else because its cheaper to lose a customer than to fix their very outdated system now. As you get passed between a different person every email response, they literally will ask you for the most ridiculous things to 'help' troubleshoot Once you provide them, they then start again from the top of the list.Įven after calling them out on this exact behaviour they then replied requesting a 4th video of the issue occurring stating 'its not obvious what the issue is'. I called them out on their very obvious strategy, that if you have a known bug, they know they can't fix, they literally will purposefully waste your time, your energy, and sanity. Today I have had enough their support is an absolute joke. AVOID, there are alternatives now on the market, many actually much better already than Canva.
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